xsmb Privacy Policy

1. Information We Collect

When you register an account on xsmb, we collect personal information that is necessary to operate your account and comply with our legal obligations. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a government-issued identification document for identity verification purposes, which is required before withdrawals can be processed. During your use of the platform, we automatically collect technical data such as your IP address, device type, browser version, and session activity logs. Payment-related data — including transaction amounts, payment method references, and timestamps — is recorded for every deposit and withdrawal you make. We do not store full card numbers or banking credentials; payment processing is handled by our partner payment providers. All data collected is used only for the purposes described in this policy and is not shared with unrelated third parties.

2. How We Use Your Information

The personal data we collect is used primarily to create and manage your xsmb account, process deposits and withdrawals in Philippine pesos, and verify your identity as required by our platform rules. We also use your information to detect and prevent fraud, money laundering, and other prohibited activities on the platform. Your contact details may be used to send you important account notifications, security alerts, and updates about changes to our terms or this privacy policy. If you have opted in to promotional communications, we may also send you information about relevant offers available on the Promotion page. Technical and usage data helps us improve platform performance, fix issues, and understand how players in the Philippines interact with our games and features. We do not use your data for automated decision-making that produces legal or similarly significant effects without human review. You may withdraw consent for non-essential communications at any time by contacting us through the FAQ page.

3. Sharing Your Data

xsmb does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We share data only where it is strictly necessary to operate the platform or comply with legal requirements. This includes sharing relevant information with payment processors who handle PHP transactions, identity verification providers who confirm your documents, and technology partners who support platform infrastructure. All third-party service providers we work with are contractually required to handle your data securely and only for the specific purpose for which it was shared. We may also disclose your information to law enforcement or regulatory authorities in the Philippines if required to do so by law or valid legal process. In the event of a business transfer or restructuring, your data may be transferred as part of that process, and you will be notified in advance where possible. We will never share your data with other gaming platforms or advertisers without your explicit consent.

4. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure, in line with standard financial record-keeping requirements applicable in the Philippines. Technical logs and session data are retained for shorter periods and are regularly purged once they are no longer needed for security or operational purposes. If you request deletion of your account, we will remove or anonymise your personal data to the extent permitted by law, while retaining records that we are legally required to keep. You may submit a data deletion request through the FAQ page, and we will respond within a reasonable timeframe. We do not retain data beyond what is necessary for the purposes described in this policy. Our data retention practices are reviewed periodically to ensure they remain appropriate and proportionate.

5. Security Measures

xsmb takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and our platform is encrypted using industry-standard protocols. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions. We conduct regular security reviews and work with our technology partners to identify and address potential vulnerabilities. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant authorities in accordance with applicable requirements. You also play a role in keeping your account secure — we strongly recommend using a strong, unique password and not sharing your login credentials with anyone. If you suspect unauthorised access to your account, please report it immediately through the FAQ page.

6. Your Rights

As a player in the Philippines, you have the right to access the personal data we hold about you, request corrections to inaccurate information, and ask us to delete data that is no longer necessary. You may also request that we restrict the processing of your data in certain circumstances, or object to processing that is based on our legitimate interests. If you have provided consent for a specific use of your data, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal. To exercise any of these rights, please submit a request through the FAQ page and we will respond within a reasonable period. We may need to verify your identity before processing certain requests to protect the security of your account. We are committed to handling all data rights requests fairly, transparently, and without undue delay. If you are not satisfied with our response, you have the right to raise a complaint with the relevant data protection authority in the Philippines.